All orders placed in the United States will be shipped United States Postal Service (USPS) unless otherwise requested and approved.
Ready to Wear has a processing time of 2-3 business days before shipping. Custom dance wear is made to order with a production time of 6-8 weeks before shipping.
International orders with combined Ready to Wear and Custom items will not ship separately and will be shipped when the entire order is complete. To receive your Ready to Wear faster, we recommend placing separate orders.
If your address has changed after you placed your order, please contact as soon as possible. Once your items have been shipped, we are unable to change the shipping destination. It is the customers responsibility to contact the United States Postal Service to track down their package.
We will not remake your dance wear if you neglect to update your shipping address or if the package says delivered and you don’t contact us within 7 days. If your package is returned to us, you will be notified and recharged the shipping cost. Elevé Dancewear is not responsible for lost, stolen, or damaged packages during shipping.
*International customers are responsible for all taxes and tariff fees involved with shipping over seas. Please contact your local Customs Office to locate lost packages. Priority Shipping will provide more tracking information for our international customers, as well as a faster ship time, but does not change production time. Elevé Dancewear is not responsible to remake any international orders shipped with First Class.
Returns and Exchanges
Elevé Dancewear does not accept returns on Custom dance wear unless there is a defect in the production of that item. Returns due to defect need to be made within 14 days from when the item was delivered. All dance wear must be in it's original packaging with tags attached. An exchange or repair will be issued for that item, but no refund. Dance wear that has been worn or washed cannot be returned. Any orders with special requests for alterations or adjustments cannot be returned. To process the return of a custom item, email us at firstname.lastname@example.org. Please do not send back dance wear until return is approved by customer service.
Elevé Dancewear Ready To Wear and Boutique Items may be returned within 14 days from when the item was delivered. Shipping costs will not be refunded. All dance wear must be in it's original packaging with tags attached. Dance wear must tried on over underwear for sanitary reasons. Items that have been worn, washed or smell fragrant cannot be returned. Items that don't pass inspection will be sent back at the owners expense. Exchanges can be made by creating a new order directly on our website. Refunds will be processed when items are received back in store and will be issued onto the original payment method. Refunds should appear within 10-14 business days depending on your bank. Store Credit can be requested instead of a Refund.
Elevé Ready To Wear is limited stock and we cannot guarantee we will be able to exchange an item of the same design in a different size.